CFX PAY does not sell the product or service, but acts as an online payment intermediary, therefore we do not issue invoices or receipts of any kind. To obtain your proof of payment, you must request it from your bank if it was a bank transfer, or from the place where you paid your coupon in cash.

If the website has not confirmed your payment within the standard term (72 hours), contact the customer helpdesk where you made the purchase and always remember to attach a receipt. If you have problems getting in touch with them, or if you did so but have not received a reply, please contact us (attaching the receipt and your registration data on the purchase website). We will help you to find out what has happened.

No. The payment is automatically processed within each payment method processing time. Once we receive confirmation of payment, we immediately notify the website/Platform. Confirmation times can be up to 48 business hours.

When making a payment by credit card, for security reasons, you may receive an email requesting additional information to complete the deposit. The deposit amount will be held in your account until you send the requested information for reasons of complicity and security. If you do not send the data after the deadline indicated in the email, the payment will be automatically reversed.

If this is your first purchase online, make sure your card is active to be able to make purchases online. You can do this by contacting your bank and asking to activate this option. If you have already activated the option to make purchases on the Internet and your card continues to be rejected, verify that you have a sufficient balance in your account. If the problem persists, contact your bank so they can verify the error.

It is very important to follow the payment instructions provided to avoid delays in confirming payments. If you made the payment and forgot to insert the reference number, contact us by attaching your proof of payment and informing the correct reference and registered email on the purchase page, so that we can investigate the status of the payment.

Whenever you send a message to the website/platform, the ideal is to wait a period of up to 7 days to receive a response. If you're still unable to receive support from the site, send us a message and we'll help you resend your request to the platform's customer support team. We suggest that you research the main contact channels of the platform you use (email, form, live chat, telephone) and review the Platform's pre-established terms and conditions. We also ask that you consult the platform's Help Center/FAQ to get more information about your question.

The validity period for making the payment is configured by the Platform where you wish to make your deposit, it varies from 15 minutes to 1 hour, it will also be available on the checkout page and in the email with the payment instructions sent by CFX PAY. It is important to mention that each payment method has its own processing time.

If the deposit amount has been deducted from your bank account but the payment has not yet been confirmed, please contact us through the Help Center, sending the receipt along with the registration details of your account on the platform (email and personal ID ). Please note that even if payment is confirmed by CFX PAY, it may take a few hours for it to be confirmed by the purchasing website and for the credit to be reflected in your account.

No. Without issuing a payment order on the website before making the transfer, the system will not recognize your payment. In this case, we ask that you contact us to verify if the refund was performed automatically or if a manual refund will be required.

Payments made by third parties will not be automatically reconciled by the system and are not accepted by CFX PAY. The data (name, amount and personal ID) must match the payment order. In this case, we ask you to contact our customer service team to check the status of the transaction that was carried out.

Tickets issued and not paid are automatically canceled 5 days after they have been generated, it may take up to 30 days for your financial institution to eliminate the charge from your application and do not generate any additional cost for the client. To make a new purchase you just have to enter the desired platform and generate a new payment order.

If you have received an unknown charge on our behalf through a third party, without knowing the destination of your money, we ask that you contact our call center and send us as much information as possible (your identity number and receipt received) via the link: new ticket so we can carry out an internal investigation. We clarify that we do not contact or send bank slips through the WhatsApp application or similar. Therefore, DO NOT make any payments through these means.